Volunteer AODA Training

1. True or false: The definition of ‘disability’ under the AODA includes persons with learning disabilities.*

True
False

2. A customer with a learning disability wants to provide feedback and tells you they can’t write well enough to complete the form. What’s your duty to accommodate this customer?*

Tell the customer they can't provide feedback
Offer to have the customer dictate it to you while you write it down
Tell the customer to do the best they can do

3. One of your customers, Joe, has a medical disability requiring him to use two canes to get around. One day, you and two of your co-workers, Pierre and Yang, begin talking about Joe. Pierre says, “That guy with the canes is so brave. I feel so sorry for him.” Is this comment appropriate?*

This comment is appropriate.
This comment is inappropriate.

4. Which of the following should you NOT do when servicing a customer who uses an assistive device, a service animal or a support person?*

Speak directly to the customer.
Request permission to move your customer's wheelchair.
Pet a guide dog because he's cute and you love animals.

5. Which of the following should you NOT do when servicing a customer with a disability?*

Ask your customer to repeat information if you didn’t understand it the first time.
Guide your customer with vision loss to the checkout counter by grabbing their elbow.
If your customer uses a hearing device, reduce the background noise or move to a quieter area.
Speak directly to your customer, not to their support person or companion.

6. When dealing with customers, you should always treat them with…?*

Respect, dignity, and consideration.
Sincerity, tolerance, and concern.

7. When you are dealing with a customer with a disability and are unsure if they need help, you should:*

Go ahead and help them – if they don’t like it, they’ll say so.
Ignore them until you have time for them – serve the easiest customers first.
Always serve your customers with disabilities away from other customers.
Wait and see if they really are customers – maybe they’ll change their minds a go somewhere else.
Ask “May I help you?”

8. Which statement about customers with disabilities is true?*

They all use assistive devices like a wheelchair or a hearing aid.
Their disability might affect how they interact with you and it might not.
Their disability affects them with the same severity at all times.
All people with the same disability are affected in the same way.

I acknowledge that I have completed the following AODA Training Option*

Option A - Read Training Document
Option B - Watched Training Video

First Name Last Name

Date*

Your Email Address Your Phone #

BBBS Caseworker or Supervisor*

Step 1

Step 2

AODA Post-Training Quiz & Acknowledgement